Last updated: 17 August 2026
Sustainnovate Pty Ltd (ABN 30 658 897 333) (“Sustainnovate”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.sustainnovate.com.au, use our services, participate in Sustainnovate Academy, contact us or otherwise interact with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us.
1. What personal information do we collect?
Depending on how you interact with Sustainnovate, we may collect information such as:
- your name and contact details, including email address, phone number and business details;
- information you provide when completing a contact, enquiry, registration or other online form;
- information relating to your organisation, role, professional interests or training requirements;
- information associated with your Sustainnovate Academy account or participation in our training programs;
- transaction and billing information required to provide our products and services;
- communications and correspondence you have with us;
- information you voluntarily provide when participating in surveys, feedback, events or other activities; and
- technical information such as IP address, browser type, device information and website usage data.
We generally do not seek to collect sensitive personal information unless it is reasonably necessary for a particular purpose and permitted by law.
2. How do we collect personal information?
We may collect personal information directly from you when you:
- complete a form on our website;
- contact us by email, phone or other means;
- register for or purchase a course, service or membership;
- participate in training, webinars, events or other Sustainnovate activities;
- subscribe to communications from us;
- communicate with us through our website or other platforms; or
- otherwise provide information to us voluntarily.
We may also automatically collect certain technical information when you use our website through cookies, analytics and similar technologies.
3. Why do we collect and use your information?
We collect and use personal information where reasonably necessary to operate and improve our business and to provide our services.
This may include:
- responding to enquiries and requests;
- providing training, courses, consulting and other services;
- managing registrations, memberships and accounts;
- processing payments and transactions;
- communicating with you about our services and activities;
- providing customer support;
- improving our website, training and services;
- understanding how people use our website and digital services;
- sending relevant information, updates and marketing communications where permitted by law;
- maintaining the security and functionality of our systems; and
- complying with legal, regulatory and other obligations.
We will not use your personal information for purposes that are unrelated to the purpose for which it was collected unless permitted or required by law.
4. Marketing communications
From time to time, we may send you information about Sustainnovate, including courses, training, events, services, resources and other information that may be relevant to you.
Where required, we will provide an option to unsubscribe from marketing communications. You can also contact us at any time to request that we stop sending you marketing communications.
Unsubscribing from marketing communications will not prevent us from contacting you where the communication is necessary for an existing service, transaction or other legitimate business purpose.
5. Cookies and website analytics
Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve your online experience.
We may use third-party analytics and website technologies to understand how visitors interact with our website. These services may collect information such as your IP address, device information, browser information and pages visited.
You can control or disable cookies through your browser settings. Some website functionality may not operate correctly if certain cookies are disabled.
6. Third-party service providers
We may use trusted third-party providers to help us operate our business and deliver our services. These may include providers of:
- website hosting and technology services;
- payment processing;
- learning management and online training platforms;
- customer relationship management and contact management;
- email and communications services;
- analytics and website services; and
- other business and technology services.
Where we engage third parties to handle personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and protected against unauthorised access, use or disclosure.
Some third-party providers may operate or store information outside Australia.
7. Overseas disclosure
Some of the technology and service providers we use may be located outside Australia or may store or process information overseas.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements.
The countries in which overseas service providers may be located will depend on the services we use from time to time and may include countries such as the United States and other jurisdictions in which our technology providers operate.
We will update this Privacy Policy where necessary if our information-handling practices materially change.
8. When may we disclose your information?
We may disclose personal information where reasonably necessary to provide our products and services or operate our business.
This may include disclosure to:
- service providers and technology providers who assist us in operating our business;
- payment and transaction providers;
- professional advisers such as accountants, lawyers and consultants;
- organisations involved in delivering a service you have requested;
- government, regulatory or law-enforcement authorities where required or authorised by law; or
- other parties where you have provided consent or the disclosure is otherwise permitted or required by law.
We do not sell your personal information.
9. How do we protect your information?
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the nature of the information, these measures may include access controls, passwords, security software, secure technology platforms and appropriate internal procedures.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. How long do we keep your information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records or comply with legal and regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
11. Accessing or correcting your information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We will generally respond to requests within a reasonable timeframe and handle requests in accordance with applicable privacy laws.
In some circumstances, we may be unable to provide access to particular information where permitted or required by law. If this occurs, we will explain the reason where appropriate.
12. Privacy complaints
If you believe Sustainnovate has mishandled your personal information or breached an applicable privacy requirement, we encourage you to contact us first so that we can investigate and resolve the matter.
Please provide as much information as possible about your concern. We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through its website at www.oaic.gov.au.
13. Third-party websites
Our website may contain links to websites or services operated by third parties.
This Privacy Policy does not apply to those third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or privacy obligations.
The most recent version will be published on this website, together with the date it was last updated.
15. Contact us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:
Sustainnovate Pty Ltd
ABN 30 658 897 333
Website: www.sustainnovate.com.au
Please contact us using the contact form provided on our website.
We will endeavour to respond to privacy enquiries and requests within a reasonable timeframe.