Last updated: 24 August 2026
These Website Terms of Use (“Terms”) apply to your use of the Sustainnovate website at www.sustainnovate.com.au and any related webpages, online resources, forms, digital content and services made available through the website (“Website”).
The Website is operated by Sustainnovate Pty Ltd (ABN 30 658 897 333) (“Sustainnovate”, “we”, “us” or “our”).
By accessing or using the Website, you agree to these Terms. If you do not agree to these Terms, you should not use the Website.
These Terms should be read together with our Privacy Policy, available at:
1. About Sustainnovate
Sustainnovate provides sustainability education, training, professional services, resources and information, including through the Sustainnovate Academy.
The Website may provide access to or information about:
- sustainability and energy-related training and courses;
- online learning programs, webinars and masterclasses;
- sustainability, energy, carbon and related professional services;
- downloadable resources, templates and other educational materials;
- articles, guides, videos and other educational content;
- software, tools, calculators or other digital resources; and
- other products or services that we may make available from time to time.
Additional terms may apply to particular courses, memberships, subscriptions, events, consulting engagements or other services. Where additional terms apply, those terms will form part of the agreement between you and Sustainnovate.
2. Use of the Website
You may use the Website for lawful purposes and in accordance with these Terms.
You must not:
- use the Website in a way that breaches any applicable law or regulation;
- interfere with or disrupt the operation or security of the Website;
- attempt to gain unauthorised access to the Website, our systems or another user’s account;
- introduce malicious software, viruses or other harmful code;
- use automated systems, bots, scraping tools or similar technologies to systematically copy or extract substantial amounts of Website content without our prior written consent;
- reproduce, distribute, sell, licence or commercially exploit our content except as expressly permitted by these Terms;
- impersonate another person or misrepresent your relationship with Sustainnovate;
- use the Website to transmit material that is unlawful, defamatory, threatening, harassing, fraudulent or otherwise inappropriate; or
- do anything that may damage Sustainnovate, the Website or our reputation.
We may suspend or restrict access to the Website where reasonably necessary to protect the Website, our users, our business or our legal rights.
3. Accounts and security
Some parts of the Website or our services may require you to create an account.
Where you create an account, you must provide information that is accurate and reasonably up to date.
You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.
You must notify us as soon as reasonably practicable if you believe your account has been accessed without your authorisation.
You must not share your account credentials where doing so would breach the terms applicable to the relevant course, membership or service.
We may suspend or terminate an account where we reasonably believe that it has been misused, compromised or used in breach of these Terms or applicable service terms.
4. Courses, training and digital content
Information about courses, training programs, memberships, masterclasses, webinars and other educational products displayed on the Website is provided for general information and may be changed from time to time.
Course descriptions, dates, presenters, delivery methods, inclusions and other details may change where reasonably necessary.
Where you purchase a course, membership, subscription or other digital service, the specific terms presented to you at the time of purchase may contain additional information about pricing, access periods, cancellations, refunds and other conditions.
Access to digital content is generally provided for the period specified for the relevant product or service.
Unless expressly stated otherwise, purchasing access to a course, membership or other digital content does not transfer ownership of the underlying intellectual property to you.
5. Educational and professional information
The information provided through the Website, including information relating to sustainability, energy efficiency, energy management, emissions, buildings, technology, artificial intelligence and related topics, is provided primarily for educational and general informational purposes.
While Sustainnovate seeks to provide useful, accurate and current information, we do not guarantee that all information is complete, accurate, current or suitable for your particular circumstances.
Website and general educational content should not be relied upon as a substitute for professional advice specific to your circumstances.
Where you engage Sustainnovate to provide professional consulting, engineering, sustainability, energy or other advisory services, those services will be subject to the specific proposal, scope of work, engagement terms or other agreement applicable to that engagement.
You remain responsible for determining whether information, recommendations, calculations, methodologies or tools are appropriate for your particular circumstances and for obtaining any specialist advice that may be required.
6. Artificial intelligence
Some content, tools, training materials or services made available by Sustainnovate may involve artificial intelligence (“AI”) or AI-assisted technologies.
AI-generated or AI-assisted outputs may contain errors, omissions or inaccuracies and should be independently reviewed and verified before being relied upon, particularly where decisions may have legal, financial, safety, engineering, environmental or other material consequences.
Where third-party AI platforms or services are used, their own terms and privacy policies may also apply.
You should not submit confidential, commercially sensitive or personal information to a third-party AI service unless you are satisfied that the service is appropriate for that information and its applicable terms and privacy arrangements.
7. Pricing and payments
Prices displayed on the Website are generally stated in Australian dollars and, unless otherwise indicated, include GST where applicable.
We reserve the right to change prices before an order is accepted.
Where you purchase a product or service through the Website, payment must be made using the payment method made available at the time of purchase.
Third-party payment providers may be used to process payments. Their own terms and privacy policies may apply to the processing of your payment information.
An order or enrolment may be declined or cancelled where reasonably necessary, including where there is an obvious pricing or description error, suspected fraud, technical error or inability to provide the relevant product or service.
8. Refunds, cancellations and consumer guarantees
Any refund, cancellation or rescheduling arrangements applicable to a particular course, membership, event or service will be stated in the relevant purchase or service terms.
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable Australian law, including the Australian Consumer Law.
Where a consumer guarantee applies, you are entitled to the rights and remedies provided by law.
To the extent required by law, our services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with a service, you may have the right to:
- cancel your service contract with us; and
- obtain a refund for the unused portion or compensation for its reduced value.
You may also be entitled to compensation for other reasonably foreseeable loss or damage resulting from a failure to meet a consumer guarantee.
Nothing in these Terms is intended to exclude or limit those rights.
9. Intellectual property
Unless otherwise stated, the Website and all material made available through it are owned by or licensed to Sustainnovate.
This includes, without limitation:
- text and written content;
- course and training materials;
- presentations;
- videos and recordings;
- graphics and designs;
- logos and branding;
- templates and spreadsheets;
- methodologies and frameworks;
- software and digital tools;
- downloadable resources;
- photographs and other media; and
- the selection and arrangement of Website content.
These materials are protected by applicable intellectual property laws.
You may access and use Website content for your personal use or, where expressly permitted, your internal business or organisational purposes.
Unless we give you prior written permission, you must not:
- reproduce or republish substantial portions of our content;
- sell, resell, licence or commercially exploit our materials;
- distribute course materials to people who have not purchased or been authorised to access them;
- upload our course or training materials to another learning management system or online platform;
- share paid course or membership access with other people;
- remove copyright, trademark or other proprietary notices;
- modify or create derivative works from our materials for commercial purposes; or
- represent our materials as your own.
Where we provide a downloadable template, spreadsheet or other resource for your use, any licence or permitted use specified with that resource will also apply.
10. Trade marks
“Sustainnovate”, the Sustainnovate logo and other names, logos, slogans and branding used by Sustainnovate are owned by or licensed to Sustainnovate.
You must not use our trade marks, branding or other distinctive materials without our prior written permission, except where permitted by law.
11. User submissions and feedback
If you voluntarily provide feedback, comments, suggestions, testimonials or other material to Sustainnovate, you grant us permission to use that material for purposes reasonably connected with operating, improving and promoting our services, subject to our Privacy Policy and any specific agreement we have with you.
We will not knowingly publish personal information or a testimonial identifying you for promotional purposes where your consent is required by law.
You must ensure that anything you submit to us does not infringe another person’s rights or contain unlawful material.
12. Third-party websites and services
The Website may contain links to third-party websites, platforms or services, including payment providers, learning platforms, software providers and other resources.
Those third parties operate independently of Sustainnovate and may have their own terms and privacy policies.
We do not control third-party websites or services and, to the maximum extent permitted by law, are not responsible for their content, availability, security, accuracy or practices.
A link to a third-party website does not necessarily constitute an endorsement or recommendation by Sustainnovate.
13. Website availability and accuracy
We aim to keep the Website available and information reasonably accurate and up to date.
However, we do not guarantee that:
- the Website will always be available or uninterrupted;
- the Website will be free from errors or defects;
- information will always be current or complete;
- the Website will be compatible with every device or software environment; or
- the Website or its servers will always be free from viruses or other harmful components.
We may update, modify, suspend or discontinue any part of the Website from time to time.
14. Disclaimer
To the maximum extent permitted by law, Sustainnovate makes no representation or warranty that information available through the Website is complete, accurate, current or suitable for your particular circumstances.
You use the Website and its general information at your own risk.
Nothing in these Terms excludes any representation, warranty, guarantee, right or remedy that cannot legally be excluded.
15. Limitation of liability
To the maximum extent permitted by law, Sustainnovate and its officers, employees, contractors and agents will not be liable for loss or damage arising from your use of the Website or reliance on general information provided through the Website, except to the extent that such liability cannot lawfully be excluded.
This includes, to the extent permitted by law, indirect or consequential loss, loss of profits, loss of revenue, loss of business opportunity, loss of data or loss of goodwill.
Nothing in these Terms excludes liability for:
- fraud or fraudulent misrepresentation;
- liability that cannot legally be excluded;
- rights or remedies available under the Australian Consumer Law that cannot be excluded; or
- any other liability that applicable law prevents us from excluding or limiting.
Where the law permits liability to be limited and the applicable law provides a prescribed method of limitation, our liability will be limited in accordance with that permitted method.
16. Indemnity
To the maximum extent permitted by law, you agree to indemnify Sustainnovate against reasonable losses, liabilities, costs and expenses arising directly from:
- your unlawful use of the Website;
- your deliberate or negligent misuse of the Website;
- your material breach of these Terms; or
- your infringement of another person’s intellectual property or other legal rights.
This clause does not apply to the extent that the relevant loss was caused by Sustainnovate’s own negligence, unlawful conduct or breach of applicable law.
17. Privacy
Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy:
By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.
18. Changes to these Terms
We may update these Terms from time to time to reflect changes to our Website, services, business practices or applicable law.
The updated Terms will be published on the Website and will take effect from the date specified at the beginning of the updated Terms.
Where required by law, or where a change materially affects an existing agreement with you, we will provide any additional notice required by law.
19. Force majeure
To the maximum extent permitted by law, Sustainnovate will not be liable for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.
This may include events such as natural disasters, serious telecommunications or internet outages, cyber incidents, government restrictions, industrial disputes, pandemics or failures of third-party service providers.
20. General
If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or severed to the extent necessary and the remaining provisions will continue to apply.
A failure by Sustainnovate to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision later.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
Sustainnovate may assign or transfer its rights and obligations where reasonably required in connection with a restructure, sale, merger or transfer of the relevant business or assets.
21. Governing law
These Terms are governed by the laws of Victoria, Australia.
You agree to submit to the jurisdiction of the courts of Victoria and applicable federal courts exercising jurisdiction in Victoria.
22. Contact us
If you have any questions about these Terms, please contact:
Sustainnovate Pty Ltd
ABN 30 658 897 333
Website: https://sustainnovate.com.au
Please contact us using the contact form provided on our website.
Important: These Website Terms of Use are intended to govern general use of the Sustainnovate Website. Specific consulting engagements, courses, memberships, subscriptions, events and other services may be subject to additional terms and conditions.